Customer Service Representative – Dutch speaker

Join MSX International, a global leader in automotive business services, as a Customer Service Representative in Barcelona. In this role, you will be the primary point of contact for OEM vehicle owners, managing and resolving customer cases efficiently while ensuring an excellent service experience. The position offers a permanent full-time contract, a salary of €24,000 gross per year, and a hybrid work model after the initial training period.

Responsibilities

• Be the primary point of contact for OEM vehicle owners, managing and resolving customer cases efficiently.
• Handle complex and escalated cases, ensuring a positive customer experience throughout all interactions.
• Monitor open cases continuously until resolution, identifying when a case requires escalation to higher-level or specialized teams.

Requirements

• You are a native/bilingual Dutchspeaker;
• You have a good level of English (B2-C1) is required;
• You have at least 2 years of experience *in Customer Service, Contact Center, Customer Relations or related positions;*
• You have strong interpersonal skills with a persuasive and negotiation-focused attitudeand excellent communication skills;
• You have ability to assess and manage complex cases, with strong problem-solving skills;
• You are proficient in MS Office365 applications (basic knowledge of PowerPoint and Excel);

Preferred

• You have basic knowledge of the automotive industry, including both sales and after-sales processes, is a plus.

Pay

Salary: €24,000 gross per year

Benefits

• Permanent full-time contract (40 hours/week)
• Hybrid work: up to 50% after training 🏠
• 23 vacation days + 3 extra company days (26 total) 🌴
• MSX Bazaar employee discounts portal
• Flexible Compensation Plan (healthcare, transport, meal card, training)
• Multicultural work environment 🌍
• Training and development opportunities 📚
• Modern office in Carrer de la Constitució, 1, Sant Just Desvern, Barcelona.

MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.

#LI-Hybrid

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.