Senior Data Analyst - Customer Experience

Betclic, a leading European sports betting company, as a Senior Data Analyst dedicated to Customer Care. In this role, you will be the main analytics partner for the Customer Care department, defining how data is used to measure performance, improve operations, and enhance the customer experience. You will work closely with Customer Care leaders and operational teams, redesigning and implementing the department's performance measurement framework, producing actionable analyses, and driving continuous improvement of the Customer Care chatbot.

Responsibilities

• This is a unique opportunity to shape the future of online gaming in a dynamic and innovative environment.
• Establishing a strong partnership with Customer Care leaders and operational teams to understand their objectives and challenges.
• Translating business questions into analytical problems and providing stakeholders with actionable insights to inform decisions.
• Redesigning and implementing the department’s performance measurement framework, including key metrics and reporting standards.