Implementation Consultant (Commercial)

Join Brex, a leading financial technology company, as an Implementation Consultant. In this role, you will be responsible for transforming new customers into power users by leading the onboarding experience for companies adopting Brex Empower. You will blend customer empathy, project management, technical expertise, process design, and change management to ensure long-term success for our customers. This position is ideal for individuals with strong communication skills, a collaborative mindset, and some exposure to project coordination or structured implementation work.

Responsibilities

• Organize and facilitate customer meetings, manage agendas, capture notes, track action items, and set clear expectations throughout the implementation lifecycle.
• Support customers in understanding their business needs and configuring Brex to address them, translating basic requirements into product configurations with guidance.
• Manage straightforward stakeholder communication and assist with timelines and deliverables to keep implementations on track.
• Strong communication skills, both with customers and internal stakeholders

Requirements

• Comfort working across technical and non-technical workstreams with guidance
• Organized and detail-oriented, with a strong sense of urgency in driving tasks to completion
• Collaborative mindset with the ability to work cross-functionally to resolve issues
• Some exposure to project coordination or structured implementation work
• Familiarity with any of the following domains: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement, or Corporate Card programs
• 4+ years of experience in a customer-facing role, ideally within a SaaS organization or a consulting firm that delivers SaaS services

Preferred

• Experience in Financial, Expense Management, or ERP software