IT Support Specialist

Join Asana, a leading work management platform, as an IT Support Specialist in our Dublin office. In this role, you will provide critical support to our Dublin office and assist with global IT needs through ticketing and Slack. Your responsibilities will include in-person support for users, troubleshooting hardware and software issues, managing system access, deploying software, and maintaining hardware and software inventory. You will also have access to comprehensive health benefits, professional development opportunities, and a supportive work environment.

On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure

Responsibilities

• Provide in-person support for users in the IT Lounge and respond to user requests via standard support tools.
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware.
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, ABM (Apple Business Manager), etc.

Requirements

• You are crisp and detail oriented, but able to work outside of the boundaries when necessary
• You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone
• A positive, service-oriented attitude
• Experience with being part of a distributed team, whose main HQ might be in another location
• Systems, particularly Asana, Zendesk or similar
• Experience in IT support roles that includes
• Ability to lift heavy equipment (50+ pounds) as needed

Solid problem solving skills

• Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks
• Experience using and managing ticket-based enterprise workflow management
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc

Pay

EUR 48,000 - 51,750