Technical Solutions Engineer

Join Arista Networks as a Technical Solutions Engineer, where you'll be a top-level engineer supporting all of Arista's products and network protocols. You'll work directly with customers and development teams, troubleshoot hardware and software issues, and document customer communication. Enjoy a range of benefits, including medical coverage, wellness programs, and flexible hours.

Responsibilities

• Répondre aux demandes de renseignements des clients concernant les produits par téléphone ou par écrit, et résoudre les préoccupations des clients.
• Diagnostiquer et résoudre les problèmes liés au matériel et aux applications logicielles, et recommander des actions correctives.
• Documenter les communications avec les clients et les problèmes techniques récurrents pour soutenir les programmes de qualité des produits.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired

Requirements

• A strong comfort level with Linux is highly desired
• Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:

Working knowledge of networking industry, products, and protocols

• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
• AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• The ideal candidate possesses the ability to troubleshooting complex and dynamic customer environments while balancing the communications needs of each case
• A strong analytical mind is required, as is the ability to triage
• As we are continually releasing new features and products, a high aptitude for both learning and teaching are required
• Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development—both in diagnosing problems as well as communicating them in multiple technical contexts
• Thus, excellent written and verbal communication skills are a must, as is a collaborative approach

Preferred

• Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred