Customer Success Specialist

Join our team as a Customer Success Specialist, where you will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform and achieve their business goals. This role requires a proactive, organized, and data-driven approach to managing accounts, as well as a solid understanding of blockchain fundamentals and experience in customer success or account management.

Responsibilities

• Assurer la gestion de la relation client de bout en bout, de l'intégration à la renouvellement et à l'expansion.
• Conduire des revues d'affaires régulières et des contrôles pour surveiller la santé, l'utilisation et la satisfaction des clients.
• Identifier les opportunités de vente incitative et croisée au sein de votre portefeuille et collaborer avec les équipes de vente pour les convertir.

Requirements

Comfortable working in a remote-first, fast-paced environment

• Proactive, organised, and data-driven approach to managing a portfolio of accounts
• Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC)
• English language proficiency is essential, fluency in other languages is a strong plus
• Excellent communication and presentation skills, with the ability to convey complex technical concepts clearly
• 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology
• Experience working with or for crypto exchanges, financial regulators, or banks
• Knowledge of regional regulatory frameworks

Preferred

• Experience using HubSpot CRM