Enterprise Customer Success Manager

Join LogicMonitor as an Enterprise Customer Success Manager, where you will be responsible for the product and partnership success of our customers. You will coach customers to achieve their business goals, drive adoption, ensure on-time subscription renewals, and uncover growth opportunities. You will be the primary point of contact for escalations and work closely with a team of Account Owners, Executives, and other cross-functional teams.

Assurer le succès du produit et du partenariat des clients LogicMonitor en collaborant avec eux pour atteindre leurs objectifs commerciaux.

USD 76,650 - 96,000

Responsibilities

• Gérer tous les aspects du succès des comptes clients, y compris la formation, l'intégration, l'adoption, la rétention, la croissance et l'advocacy.
• Identifier les opportunités de croissance au sein des comptes clients et travailler en collaboration avec les équipes de vente pour assurer l'expansion.

Requirements

• Experienced in stepping into unfamiliar situations, de-escalating critical issues, ensuring clients are positioned for success with minimal managerial support

Willingness to travel 1-2 times per quarter

• Experience in developing all-inclusive success plans to help drive LM alignment with customer’s overall business objectives
• 5+ years’ experience in account management, customer success, customer support, or technical product training and value articulation with a preference at a SaaS company (IT)
• The ability to work in a fast-paced dynamic environment during tremendous growth
• Intermediate-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring)

Preferred

• Bachelor’s Degree preferred, with a preference for technical degrees such as computer science or computer information systems