Store & CRM Manager - John Lobb
Hermès
- Shanghai, China
- Posted
This job is closed: the employer no longer lists it.
Join John Lobb, a prestigious brand with over 150 years of exceptional craftsmanship and innovation. As the Store & CRM Manager, you will be responsible for driving store performance, managing customer experience and CRM strategy, and leading your team. This role requires 8+ years of retail management experience, familiarity with CRM tools, and fluency in Mandarin Chinese.
Responsibilities
- Monitor store performance, conduct regular analysis, and implement action plans to achieve sales targets.
- Develop and execute CRM strategy for retail stores and e-commerce, including member acquisition, retention, and engagement campaigns.
- Establish and continuously improve store SOPs, design and implement a structured in-store training matrix, and manage and develop the team.