Staff Advanced Analytics (Community Blueprint & Quality)

Join our team as a Staff Advanced Analytics leader on the Community Blueprint Quality team. In this hands-on role, you will conduct high-impact analysis, experimentation, and reporting to improve the guest and host experience.

Responsibilities

• You will operate independently, partner closely with cross-functional stakeholders, and own end-to-end work from problem framing to leadership-ready recommendations.
• Your responsibilities will include conducting strategic deep dives into customer experience drivers, designing and analyzing experiments, building causal inference frameworks, and developing metrics to monitor customer experience health.
• You will also build and maintain analytical artifacts, partner with various teams, and translate complex analyses into clear insights for senior leadership.
• Act as a senior analytics leader on the Community Blueprint Quality team, delivering high-impact analysis, experimentation, and reporting.
• Conduct strategic deep dives into customer experience drivers, design and analyze experiments, and build causal inference frameworks.
• Partner with cross-functional stakeholders to align on methodology, assumptions, and interpretation, and translate complex analyses into clear insights.

Requirements

• Strong hands-on expertise in SQL and at least one programming language (Python or R)
• Hands-on experience with AI-assisted analytics workflows (Claude, ChatGPT, internal LLM agents) including prompt engineering, structured extraction from unstructured text, and using LLMs as classifiers or judges
• Experience building metrics end-to-end, including definitions, validation, and implementation in data pipelines
• Proven experience designing and analyzing A/B experiments and applying statistical methods to real-world product problems
• Experience with causal inference techniques (diff-in-diff, synthetic controls, propensity scoring) and a track record of applying them to ambiguous business problems
• Strong analytical judgment, ability to balance rigor with speed and clearly communicate tradeoffs
• Demonstrated ability to operate independently, manage multiple priorities, and deliver against agreed timelines
• Excellent communication skills with experience presenting to senior, non-technical audiences
• 10+ years of experience in advanced analytics, data science, or applied quantitative analysis (industry experience required)

Preferred

• Experience in marketplace, product analytics, customer experience, or trust & safety contexts strongly preferred

Pay

USD 180,000 - 221,000