Senior Product Designer (Systems & AI, B2B SaaS)

Join our team as a Senior Product Designer, where you will champion users and outcomes, conduct user research, shape workflows and interaction models, and evolve the UX side of our design system. You will collaborate closely with engineers, analyze and improve the user experience, and utilize AI tools in your design process. A minimum of 5 years of experience in product design, preferably in SaaS B2B environments, is required.

About Packmatic

Tools: Strong command of Figma and familiarity with modern collaboration, research, analytics, and AI prototyping tools

Responsibilities

• Champion users and outcomes by maintaining a user-first perspective in decision-making and making complex workflows intuitive.
• Conduct user research and discovery by leading interviews, usability tests, and workshops to understand customer workflows and pain points.
• Shape workflows and interaction models by partnering with Product and Engineering to turn complex requirements into coherent end-to-end experiences.
• Systems mindset: You naturally look for reusable patterns and principles instead of solving every feature as a one-off design problem

Requirements

• Experience: At least 5 years of professional experience in Product Design, ideally in SaaS B2B environments and preferably with complex or data-heavy workflows
• Technical fluency: You understand how modern component-based frontend applications are built, can work comfortably with Engineers, and can navigate HTML/CSS and React/TypeScript concepts. Production frontend engineering is not a core requirement
• Track record: Proven experience designing and shipping digital products end-to-end - from discovery and prototyping to live product - supported by strong examples of shipped work
• Product and UX expertise: Deep understanding of interaction design, information architecture, systems thinking, and user experience principles, with the ability to bring clarity to complex or ambiguous problems
• Language: Native-level German and fluent English skills for effective collaboration across teams
• Collaboration: Ability to work cross-functionally with Product, Engineering, Customer Success, and domain experts, balancing user needs, business goals, and technical realities
• AI-first working style: You actively use AI tools for research synthesis, exploration, prototyping, and lightweight coding, and you are interested in changing the product process rather than only making existing design tasks faster

Preferred

• Background: Degree, vocational training, or bootcamp in a relevant field - your practical experience matters most