Customer Experience Specialist

Join Quince as a Customer Experience Specialist, where you'll be the face of the brand across various communication channels. You'll be responsible for delivering exceptional service, resolving issues with empathy, and becoming a product expert. This position requires weekly in-office work in Toronto and offers flexible scheduling options.

Assurer la responsabilité complète de l'expérience client, en veillant à ce que chaque interaction soit positive et mémorable.

About Quince

• Empathy as a Strategy (+Brand Ambassadorship): Creates emotional continuity, not one-off satisfaction. Represents the Quince brand with warmth, polish, and authenticity - turning service into loyalty
• Digital Intelligence (AI-Ready Mindset) - Comfortably adopts new tools; uses technology to enhance service quality and insight. Curious, data-aware and adaptable

Responsibilities

• Fournir un service exceptionnel et aligné sur la marque à travers divers canaux de communication, en utilisant un ton et une approche adaptés.
• Identifier et signaler les questions récurrentes, les points de friction ou les opportunités d'amélioration pour contribuer à l'amélioration continue des processus.
• Adaptability: Thrives amid change. Quickly absorves new products, tools, and policies while maintaining consistency and calm
• Exception Mastery: Applies calm, fair judgement under pressure; protects brand integrity while keeping the customer relationship intact

Requirements

• Ownership & Accountability: Takes full responsibility for outcomes - not just tickets. Anticipates customer needs, communicates proactively and follows through completely
• Minimum 2 years of customer service experience
• High School diploma or GED