Digital Sales Representative (Activate)

Join Twilio, a leading cloud communications platform, as a Digital Sales Representative. In this role, you will engage high-value self-service customers, guide product adoption, prevent churn, and help customers reach scale across Twilio Communications, SendGrid, or Segment products. You will collaborate with various teams to improve sales plays and customer engagement strategies. Enjoy benefits such as work-from-home opportunities, generous annual time off, comprehensive health programs, and more.

Responsibilities

• Engager les clients auto-service de grande valeur par le biais de leads entrants et sortants.
• Identifier les opportunités de croissance en évaluant les signaux d'utilisation des produits et les besoins des clients.
• Collaborer avec les équipes de vente, d'ingénierie des solutions, de marketing et de produit pour améliorer les stratégies d'engagement des clients.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and guide customers toward relevant solutions
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities

Requirements

• Ability to manage a high-volume book of accounts, prioritize effectively, and follow through on customer commitments
• At least 1 year of sales development or business development experience at a technology company, or 2-3+ years of closing experience in another industry
• Strong communication skills with the ability to engage technical and business stakeholders
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models
• Ability to interpret customer usage trends and translate insights into relevant sales conversations
• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products
• Experience working with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools

Preferred

• Interest in helping customers adopt and scale solutions across Twilio Communications, SendGrid, or Segment products