Customer Success Manager (EMEA)

Immuta, the Data Authorization Company, as a Senior Customer Success Manager for the EMEA region. In this high-impact role, you will serve as a trusted advisor to enterprise customers, guiding them through onboarding, implementation, adoption, optimization, and renewal. You will partner with technical stakeholders, business leaders, and executives to define success plans, demonstrate value, manage risks, and identify opportunities for expansion. This position requires a customer-focused professional with strategic relationship management skills and technical depth in complex data and cloud environments.

Partner with senior customer stakeholders to define desired outcomes, establish success measures, and build actionable adoption roadmaps.

Responsibilities

• Lead onboarding, deployment, and integration programs across modern data platforms and cloud environments, coordinating internal and customer teams to support successful implementation.
• Manage enterprise customer relationships across EMEA through the full customer lifecycle, including adoption, value realization, renewal planning, and expansion.
• Enterprise Customer Success: Demonstrated success managing complex enterprise customer relationships across onboarding, adoption, value realization, renewal, and expansion

Requirements

• Experience: 5–8 years in Customer Success, Technical Account Management, Solution Delivery, consulting, or a related customer-facing role within enterprise SaaS, cloud, or data-focused environments
• Data Governance: Familiarity with data governance, data privacy, security, access control, GDPR, and data residency concepts
• Regional Expertise: Experience working with customers across multiple EMEA countries and an understanding of the region’s diverse business and regulatory environments

Education: Bachelor’s degree or equivalent practical experience

• Project Management: Strong organization and prioritization skills, with the ability to coordinate multiple complex customer initiatives and stakeholders at the same time
• Communication: Excellent written, verbal, and presentation skills, with confidence engaging technical audiences, business leaders, and executive stakeholders
• Technical Skills: Working knowledge of modern data ecosystems and cloud platforms, such as Snowflake, Databricks, Starburst, AWS, Azure, or GCP
• Collaboration: Proven ability to work effectively across Sales, Product, Engineering, Support, and technical delivery teams in a distributed environment
• Strategic Account Management: Ability to develop success plans, interpret customer health and usage signals, manage risk, and connect product adoption to measurable business value
• Approach: Strategic, empathetic, proactive, and customer-focused, with sound judgment and a commitment to delivering meaningful outcomes

Preferred

• Languages: Professional fluency in English; additional European languages such as German, French, or Spanish are an advantage