Technical Support Engineer (H/F)

Join iRaiser, a leading European SaaS fundraising platform dedicated to nonprofits, charities, and NGOs. As a Technical Support Engineer, you will manage complex data flows, technical configurations, and act as a vital link between clients and development teams. Your mission will include product technical support, SaaS infrastructure management, and assisting the Revenue Operations function. You should have 3+ years of experience in technical support or a related role, strong autonomy and accountability, and excellent communication skills.

Prendre en charge les tâches de support technique avancé sur le produit principal, résoudre les problèmes complexes liés au suivi des donateurs, aux transactions financières, à la synchronisation des données et aux passerelles de paiement.

Responsibilities

• Diriger des projets techniques internes, identifier les goulets d'étranglement opérationnels et construire, maintenir ou améliorer les outils internes et les scripts pour autonomiser les équipes de support client.
• Agir en tant que partenaire technique solide et backup pour la fonction Revenue Operations, aider à gérer, automatiser et optimiser l'écosystème CRM HubSpot interne.

Requirements

• Language Skills: Bilingual English (excellent written and spoken level is mandatory for our international context) + Fluent in either French or Spanish.
• ● Experience: 3+ years of experience in Technical Support, Application Support, or a
• technical RevOps/SysAdmin role within a SaaS or FinTech environment.
• Project Ownership: Proven ability to manage small-to-medium technical projects or tool migrations independently.
• Solid understanding of Web environments, including PHP and JavaScript troubleshooting.
• Fully comfortable with SaaS delivery technicalities: DNS management, SMTP, and SSL certificates.
• Good knowledge of APIs, webhooks, data synchronization, and database queries (SQL).
• Experience with HubSpot CRM is highly desirable; experience with Zendesk is a strong plus.
• Understanding of payment gateways or e-commerce infrastructures is appreciated.
• Strong autonomy & accountability: You are a self-starter who doesn't need hand-holding; you take ownership of a problem until it's fully resolved.
• Great communication & pedagogy: Ability to "translate" complex technical issues for non-technical internal teams, and vice versa for developers. You excel at making technical concepts easy to understand for everyone.
• Highly versatile, proactive, and curious ("touches everything" mindset).
• Team player, adaptable, and comfortable managing multiple technical priorities.

Benefits

• The opportunity to work for a meaningful company that helps NGOs change the world.
• A key role with high autonomy, technical variety, and visibility under the VP Customer
• XP B2B.
• A dynamic, international, and multicultural working environment.
• Competitive salary + remote/hybrid working policy.