Presales Engineer

Join Twilio as a Presales Engineer, a key member of the sales team focused on New Business and Strategic segments. In this role, you will lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions. You will build customer trust in Twilio's solutions and establish yourself as a trusted advisor to our customers. This position offers the opportunity to work from home, generous annual time off, comprehensive health programs, and more.

Lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions.

About Twilio

Proficient German speaker

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
• Establish yourself as a trusted advisor to our customers, by taking the lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.

Requirements

• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
• An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience
• Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
• Excellent communicator and presenter able to gain audience confidence
• Experience with sales methodologies
• Backend (Java, C#, Node.js, Python, PHP)

Experience building with REST APIs

• Previous software development experience or working knowledge in one or more of the following areas:
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Preferred

• Previous experience in Telecom, SIP, Contact Center, or Security
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture
• Experience working with customers in the DACH region