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Customer Experience Associate - Fixed term Contract

Financial Times

Skills

Required

  • Engage FT subscribers

Join the Financial Times, a leading global news organization, as a Customer Experience Associate. In this role, you will engage with subscribers, help them maximize the benefits of their subscription, and provide personalized support. You will have the opportunity to work in a collaborative culture that values diversity, equity, and inclusion.

Responsibilities

  • Engage FT subscribers at all levels of seniority to inform them of products and services via outbound engagement calls.
  • Help FT readers maximize the benefits of their trial and/or subscription, driving conversion rates and building engagement habits.
  • Proactively develop knowledge of content, tools, features, and live events on all FT platforms to effectively assist customers.

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