Client Services Associate (London)

Join Climate Impact Partners as a Client Services Associate in London. In this newly created role, you will be responsible for providing high-quality support to clients at every stage after the sale, from onboarding to ongoing engagement and renewal. You will manage a portfolio of client relationships, work alongside the Strategic Account Management team, and contribute to the development of the Client Services function. The position requires excellent communication skills, attention to detail, and a proactive approach to building relationships.

Acting as the named Client Services Associate for a portfolio of assigned accounts, working alongside the Strategic Account Manager, who owns the commercial relationship.

About Climate Impact Partners

Relationship Building: A confident, warm and professional manner, with the ability to represent Climate Impact Partners credibly and build trusted relationships with clients and colleagues

Responsibilities

• Building strong working relationships with client contacts, particularly at an operational level, and acting as a trusted and knowledgeable point of contact.
• Managing client onboarding communications, drafting and sending onboarding emails from agreed templates covering Hub access, retirement language, our communications guide and other relevant materials.

Requirements

• Bachelor’s degree in a relevant field, or equivalent professional experience
• A genuine interest in sustainability, climate or environmental markets
• A clear understanding of the boundary between client services and commercial ownership, and the confidence to work independently within that scope
• Experience in a client-facing role, such as customer success or client services, where direct client communication was a core part of the job
• Ability to manage client relationships and defined processes independently, without day-to-day oversight of every output
• Experience working cross-functionally, navigating internal teams to resolve client needs efficiently
• Sustainability and Climate Knowledge: Familiarity with voluntary carbon markets, energy attribute certificates or related environmental products, or broader ESG and sustainability reporting frameworks
• Sector Experience: Experience in a customer success or client services function within professional services, sustainability or a similarly complex product environment
• CRM and Client Platforms: Familiarity with Salesforce or an equivalent CRM, and with client-facing platforms
• Building Client Services: Experience helping to develop or improve a customer success or client services function, or owning client communications processes such as onboarding or reporting at scale
• Organisation: Ability to manage multiple accounts and concurrent workstreams without losing track of deadlines or quality
• Proactive and Collaborative: A self-directed working style, combined with a willingness to contribute to shared processes, templates and standards as the team develops
• Judgment and Problem-Solving: Ability to resolve client queries independently, recognise when a matter has a commercial dimension, and route it promptly to the right person
• Clear Communication: Excellent written and verbal communication skills, with the ability to send client communications independently and to a consistently high standard
• Attention to Detail: Strong process ownership and accuracy, particularly in retirement and fulfilment communications where precision is critical
• Adaptability: Comfortable with ambiguity and energised by the opportunity to help define how a new function works in practice