jobapplier

Senior Customer Engineer (Named)

Cloudflare

Skills

Required

  • TLS
  • Internet
  • Internet properties
  • Coding / Scripting
  • WAF
  • Bot Management
  • Firewalls
  • Python
  • JavaScript
  • Bash
  • Lua
  • Go
  • Terraform

Preferred

  • Applied AI
  • LLM orchestration
  • Retrieval-Augmented Generation RAG
  • model-access controls
  • capture business requirements
  • map complex customer infrastructure
  • solution deployment strategy

Join Cloudflare as a Senior Customer Engineer, where you will be the primary architect of the customer journey, bridging the gap between technical strategy and business value. You will work closely with Account Executives, lead technical deep-dive discovery, and define deployment strategies. You will also monitor customer health scores, carry a variable quota, and act as a trusted technical advisor throughout the entire customer lifecycle.

Responsibilities

  • Bridging the gap between technical strategy and business value, guiding enterprise clients through the customer journey.
  • Partnering closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure.
  • Taking accountability for a suitable solution deployment strategy, providing oversight to technical onboarding and implementation, and serving as the primary executive and engineering contact for the customer.

Requirements

  • Security: Expertise in the security of Internet properties, including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
  • Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages to write custom integration scripts, API connectors, and edge computing functions
  • Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
  • Communication: Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy
  • Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)
  • Performance: Expertise in the performance of Internet properties, including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
  • Consultative & Advisory Skills: Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives
  • AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation to augment everyday CE workflows
  • Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly
  • Technical Breadth: We do not expect every candidate to be an expert in every domain. Qualified candidates will demonstrate depth in at least four of the technical areas below:
  • Developer Platform Fluency: Experience designing, building, deploying or scaling applications using RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments
  • Internet fundamentals: Deep understanding of how the Internet works, including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS
  • Technical Enablement: Track record of creating and delivering technical enablement - workshops, code samples, documentation, or developer onboarding - that accelerates customer adoption of complex platforms
  • Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2
  • Hyperscaler / Digital Native Background: Talent coming out of hyperscalers, digital natives, distributed systems environments, or startups is strongly valued for its deeper cloud fluency and advanced architecture depth
  • Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Preferred

  • Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls

Every job at Cloudflare