Technical Account Manager (Okta, West Coast)

Join Okta, a leading identity and access management company, as a Technical Account Manager. In this role, you will be responsible for managing large enterprise organizations across various key industries, serving as a trusted technical advisor and advocate for our largest customers. You will collaborate with customers to design identity strategies aligned with their business objectives, build deep relationships, and resolve complex technical issues. This position offers work-from-home opportunities, health and wellness benefits, financial benefits, and more.

Responsibilities

• Establish and maintain deep, long-lasting relationships with customers as their go-to technical advisor and primary point of contact.
• Collaborate with customers to design identity strategies aligned with their business objectives and expanded security posture, and provide best practices, workshops, and technical enablement.
• Utilize technical expertise to solve complex problems, design sophisticated solutions, and influence customer identity strategies, including hands-on prototyping and API testing.

Requirements

• Education & Certifications: BA/BS/MS in Computer Science, Information Technology, or related discipline (or equivalent experience). Okta Certified, CISSP, or equivalent certifications preferred
• Domain Knowledge: 3+ years in identity and access management (SSO, MFA, lifecycle management, or security best practices)
• Experience: 5+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Technical Consultant, Solution Architect, or Product Manager
• API Prototyping Tools: Hands-on experience working with REST APIs and API development platforms like Postman to test endpoints and demonstrate programmatic workflows
• Development & Scripting Basics: Ability to read, modify, or build simple front-end or back-end applications (e.g., HTML/JS, Node.js, Python) to demonstrate authentication routing (public vs. protected routes) and group-based access control using the Okta Sign-In Widget or Okta Auth JS
• SaaS & Provisioning Integrations: Experience integrating SaaS platforms (Salesforce, Workday, Box, Office 365) using SAML SSO, SCIM, and automated lifecycle management (provisioning/deprovisioning)
• Identity Protocols: Deep, practical understanding of modern identity federation and access control protocols, specifically OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, and WS-Federation
• Security & Monitoring: Familiarity with Adaptive MFA policies, behavioral analysis, and syslog monitoring for security insights (SIEM integrations)
• Comfortable performing live technical demonstrations, troubleshooting sessions, and whiteboarding architecture
• Excellent communication skills, capable of translating complex technical topics into actionable insights for both developer teams and CxO-level executives
• Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries

Pay

USD 128,000 - 160,000