Client & Research Success Manager

Swayable, a fast-paced startup focused on helping enterprise clients turn research into stronger messaging, creative, and marketing decisions. As a Client & Research Success Manager, you will serve as a strategic advisor to leading brands and agencies, develop pre-testing programs, guide adoption, and partner with sales to drive renewals and expansion.

Responsibilities

• You will own relationships with a portfolio of enterprise clients, develop strategic pre-testing programs, guide clients through research design and execution, and help clients get more value from Swayable.
• You will also collaborate with sales on pitches, drive adoption and ongoing usage, and identify growth opportunities for renewals and expansion.
• Establish and maintain strong relationships with a portfolio of enterprise clients, providing strategic guidance and regular engagement.
• Develop and implement strategic pre-testing programs that align Swayable’s capabilities with each client’s business goals and creative process.
• Collaborate with sales on pitches and renewals, identifying growth opportunities and building a clear case for continued investment across your client portfolio.

Requirements

• A collaborative mindset and comfort learning quickly in a fast-paced startup environment
• Clear, confident communication and presentation skills, with experience contributing to client pitches or strategic presentations
• Strong analytical and quantitative reasoning skills, with experience using Excel to interpret and synthesize data; Python is a plus
• An understanding of how brand, marketing, and insights teams work, with the ability to connect research to their goals and decisions
• Strong project management skills and attention to detail, with the ability to independently manage multiple client priorities and deliverables
• Familiarity with research methods and statistics—or a demonstrated ability to learn them—and the ability to explain findings to nontechnical audiences
• A consultative approach: you ask thoughtful questions, solve problems, and translate complex information into clear, actionable recommendations
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
• 2+ years of client-facing experience in research, consumer insights, brand strategy, consulting, account management, or related fields

Pay

USD 125,000 - 150,000