Senior Executive IT Support Engineer (Tech Foundations)

Airbnb as a Senior Executive IT Support Engineer, where you will provide high-touch technology support for executives and Executive Business Partners. You will troubleshoot complex issues, maintain ownership of the executive experience, and proactively prepare for high-visibility moments.

Responsibilities

• You will also help shape Executive Support technical direction, represent the support perspective in major technology decisions, and identify opportunities for broader employee technology solutions.
• Assurer un soutien technique de haute qualité aux dirigeants d'Airbnb, en prenant en charge les problèmes complexes et sensibles liés à la technologie.
• Identifier les tendances et les problèmes récurrents dans le support aux dirigeants, et travailler avec les équipes concernées pour mettre en œuvre des améliorations.
• Participer à l'élaboration de la direction technique du support aux dirigeants, en représentant la perspective du support dans les décisions technologiques majeures.
• A proactive approach to support: you look for recurring friction and emerging risks and work to prevent the next issue rather than only resolving the current one
• Ability to develop a clear technical point of view, evaluate tradeoffs, and make recommendations that connect immediate support needs to broader technology and organizational priorities

Requirements

• This position is based in the San Francisco office and requires 8+ years of experience in enterprise IT support or a related technical field.
• 8+ years of experience in enterprise IT support, workplace technology, systems support, or a related technical field, including meaningful experience supporting executives, senior leaders, or other high-touch and business-critical environments
• Ability to participate in an after-hours support rotation and provide occasional onsite, travel, event, or residential support based on business need
• Ability to build trusted relationships and communicate complex technical issues clearly and credibly with executives and senior technical and business leaders
• Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV
• Experience leading cross-functional work and influencing decisions across teams you do not directly manage
• Experience taking ambiguous technical or operational problems, defining an approach, and driving work through implementation with limited direction
• Demonstrated experience improving the capability of other engineers through mentoring, technical standards, documentation, cross-training, or other reusable practices
• Excellent judgment, discretion, and composure in confidential, high-pressure, or high-visibility situations
• Demonstrated ability to identify patterns across support issues and translate them into broader technical, operational, or service improvements
• Strong hands-on technical capability across multiple technology domains, with deep expertise in one or more areas relevant to Executive Support
• Experience supporting residential or other non-traditional technology environments within an enterprise security and support model

Preferred

• Experience with automation, scripting, AI-enabled support, or other tools that improve support quality and reduce repetitive work
• Experience supporting executive travel, board meetings, major company events, or other high-stakes technology needs
• Deep expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments

Pay

USD 132,000 - 155,000