Staff UX Writer, AI

Join Airbnb as a Staff UX Writer, where you'll play a crucial role in shaping the voice of AI-powered surfaces and building systems for consistent communication. You'll lead content work across multiple projects, develop strategic ideas, set quality standards for AI-generated content, and collaborate with cross-functional teams. With a focus on user experience design principles and a passion for Airbnb's mission, you'll have the opportunity to make a meaningful impact on the company's success.

About Airbnb

Passion for Airbnb's mission, commitment to diversity, and global mindset

Responsibilities

• Lead all work related to the words across multiple projects within a single initiative, including creating clear, concise, and delightful copy.
• Develop inspiring, strategic ideas based on product requirements, data, and/or research, and set the quality bar for AI-generated content.
• Drive consensus with stakeholders and/or partners on content recommendations, manage copy deadlines, and deliver detailed copy across multiple projects.
• Proven systems thinking and product strategy
• Proven ability to lead content/copy work from concept to detailed design

Requirements

• Proven ability to lead systems work from concept to detailed design, including defining net-new process where none exists
• Proven ability to collaborate with cross-functional teams in all stages of design and build

Experience working with and presenting to executive teams

• Comfortable working independently in a fast-paced, ambiguous environment, with the flexibility to adjust course as models and priorities shift
• Solid understanding of user experience design principles and interaction patterns
• 10+ years of experience in UX writing, content design, or content strategy
• Experience in LLM prompting, generative AI, and model evaluation, with a point of view on training writing quality into a model
• Experience building systems—guidelines, reference examples, evals—that scale across a team
• Experience writing content principles, messaging frameworks, and style guides, and adapting them into guidelines a model can be trained and evaluated against

Pay

USD 180,000 - 223,000

Benefits

• Familiar working alongside other design disciplines in Figma, our primary collaboration tool