Operations Manager

Join Blank Street as an Operations Manager, where you will lead a region of 5+ stores and develop a team of General Managers. Your responsibilities will include driving hospitality standards, managing PnL, building and developing your team, and operating strategically. You will report to the Director of Operations and work closely with the Field Leadership team. This is a full-time position requiring 50 hours per week, with availability on weekends.

Responsibilities

• Be the ultimate hospitality leader by coaching General Managers to maintain high standards and holding them accountable for performance.
• Run a tight PnL by planning for demand, building labor plans, and calibrating inventory to ensure financial success across stores.
• Build and develop an A team by growing General Managers into future leaders, owning the talent pipeline, and fostering a collaborative culture.
• Strategic planner: you know how to plan a quarter ahead and how to turn priorities into plans your GMs can act on

Requirements

• Experience leading multiple locations (3-10) and developing the managers who run them
• Excellent communicator: you know how to cut through the noise and are sharp in writing (Slack, Notion, email) and confident in speech (area meetings, workshops)
• 5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business
• People leader: you have developed managers in the past and are able to hire an A* team, coach, make decisions and lead through change

Your Skills

• Passionate about hospitality: you love creating exceptional customer and employee experiences, and care about setting the bar high in every store you’ve managed
• Commercial thinker: you have strong operational and financial judgment. You read the data (P&L, KPI dashboards) and know what to do next