jobapplier

Platform Support Specialist

Cboe

Skills

Required

  • Linux
  • Windows
  • SQL
  • AI
  • tooling
  • verify every output
  • derivatives
  • FIX protocol
  • order lifecycle workflows
  • network
  • centre terminology
  • C# / Java / Python
  • less

Preferred

  • coordinating incident management across
  • create and maintain runbooks

Join Cboe, a leading global markets operator, as a Platform Support Specialist. In this role, you will be responsible for investigating and owning complex platform issues, coordinating incident management, and providing advanced customer support. You will also be involved in daily system health checks, creating and maintaining technical documentation, and mentoring Tier 1 support staff. The ideal candidate will have a bachelor's degree, proficiency in Linux and Windows, and experience in a securities-related or technical support position.

Responsibilities

  • Investigate and lead the resolution of complex platform issues, coordinating incident management across teams.
  • Handle advanced customer conversations, validate customer-facing explanations, and support Data Vantage business teams.
  • Perform daily system health checks, create and maintain runbooks, and mentor Tier 1 support staff.

Requirements

The equivalent of a bachelor’s degree or higher

  • Proficiency with Linux and Windows, and general comfort with SQL
  • A willingness to use AI tooling to work faster, paired with the judgement to verify every output before it reaches a customer or a production system
  • Experience monitoring and supporting production, mission-critical market data systems

Knowledge of financial market equity and derivatives products

  • Two to five years in a securities related or technical support position
  • Familiarity with the FIX protocol and a strong understanding of order lifecycle workflows
  • The judgement to know when to decide and when to escalate

Experience mentoring or coaching less experienced colleagues

  • A working knowledge of network and data centre terminology as it relates to customer connectivity and onboarding
  • Scripting or programming experience, e.g., SQL, C#, Java or Python
  • Experience with market data dissemination platforms, and knowledge of market data delivery including multicast transmission
  • Version control and Git workflows for operational scripts and tooling
  • Fluency with the AI assistant of your choice, used to remove repetitive work rather than just to answer questions
  • A track record of taking a recurring incident and removing its root cause for good

Every job at Cboe