Customer Success Coordinator

Join our team as a Customer Success Coordinator, where you will play a crucial role in managing client relationships, onboarding, and training. You will work closely with various teams to drive customer satisfaction, retention, and long-term growth. This is an excellent opportunity for a motivated, proactive individual looking to kickstart their career in customer success and business development.

A first-time participant in the Youth Employment Program

Responsibilities

• Gérer l'intégration et la formation des nouveaux clients, en veillant à ce que la mise en œuvre se déroule sans accroc et que l'adoption soit durable.
• Agir en tant que point de contact quotidien pour les clients, établir une relation de confiance, comprendre leurs besoins et documenter leurs retours.
• Identifier les opportunités de croissance et de vente incitative, et les signaler à l'équipe de vente.
• We are looking for a motivated, proactive, early-career professional to own the day-to-day relationship with our clients

Requirements

• A post-secondary graduate
• A Canadian citizen or permanent resident

Under 30 years old

• Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)
• Fast learner, empathetic, energetic, curious about technology, with a good sense of humour
• Post-secondary degree or diploma with a strong grasp of technology
• Interest in sales and business development, with an entrepreneurial streak
• Bilingual, with strong oral and written communication