Outcomes Architect

Join Notion, a company reimagining software adoption and value realization in an AI-native world. As an Outcomes Architect, you will drive workflow adoption, value realization, and renewal outcomes for a book of named accounts. You will partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning. This role requires strong customer-facing discovery instincts, technical fluency, and experience in customer success or solutions consulting.

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply

About Notion

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on

Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale

Responsibilities

• Conduire l'adoption des flux de travail et la réalisation de la valeur pour un portefeuille de comptes nommés, en veillant à ce que les clients étendent leur utilisation de Notion.
• Collaborer étroitement avec le consultant en solutions sur la stratégie de compte pour l'expansion et le renouvellement, y compris la prise en charge de l'opportunité de renouvellement pour les clients à plat et à risque.
• Concevoir et déployer des flux de travail qui résolvent des problèmes commerciaux spécifiques en tant que partenaire de construction aux côtés du client, en traduisant les objectifs en systèmes durables dans Notion.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
• Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
• Additional languages
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams

Requirements

• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
• Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes
• You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
• You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts