Customer Success Account Manager

Join Redpoint Global as a Customer Success Account Manager, where you will be responsible for managing a diverse portfolio of customers, driving retention, renewals, and product adoption. You will work closely with cross-functional teams to ensure a seamless customer experience and help customers achieve measurable outcomes with Redpoint solutions. This role offers the flexibility to work remotely or in our Wellesley, MA office, along with competitive benefits and a dynamic work environment.

Responsibilities

• Construire et exécuter des plans stratégiques pour chaque client de votre portefeuille, avec des critères de succès clairs.
• Diriger des revues d'affaires régulières qui relient l'utilisation des solutions Redpoint aux résultats commerciaux.
• Identifier, qualifier et progresser dans les opportunités d'expansion (nouveaux cas d'utilisation, canaux, sources de données).

Leading renewal conversations

• Managing a book of enterprise and mid-market accounts with measurable retention and renewal results
• Orchestrating cross-functional teams (Sales, Services, Support, Product) to deliver for the customer
• Operating independently — planning, prioritizing, and driving your book of business with minimal oversight
• Engaging senior stakeholders (including executive sponsors) at enterprise customers — building account roadmaps, multi-threading across stakeholders, and advocating for the customer internally

Requirements

• Candidates should have 3–5 years of experience in a similar role
• Data readiness and data quality, Identity Resolution / Customer Data Integration, Customer Data Platform (CDP), preparing and governing data for AI and machine-learning use cases, Marketing Campaign Management, Customer Engagement, Omnichannel Marketing & Personalization
• Our ideal person will want to work in a growing, fast-moving environment, where we value: a drive to complete the job; clear and open communication; a self-starting energetic team; and customer delight
• Bachelor's (Required)
• Project Management: 3 years (Preferred)
• Customer Success or Account Management: 3–5 years (Required)
• Business Consulting: 3 years (Preferred)
• Data management, data quality, or identity resolution: 3 years (Preferred)
• Marketing Technology: 3 years (Preferred)

AI tools (Claude, Copilot, Gemini)

• BI tools (Sigma, Tableau, Power BI, etc.)
• Cloud-based hosting, such as Microsoft Azure or Amazon Web Services (AWS)
• Microsoft Excel, Microsoft PowerPoint, and HubSpot

Pay

USD 85,000 - 115,000