Customer Service Agent

Join Onepilot as a Customer Service Agent, where you'll assist our clients' consumers with their problems. You'll receive e-learning training and have access to a knowledge base to help you respond effectively to user requests via email, chat, or call. This is a remote position, and you'll be paid for each ticket solved. Ideal candidates are comfortable with new technologies, enjoy problem-solving, and have strong communication skills. Availability of at least 20 hours per week is required.

Responsibilities

• Assister les consommateurs des clients en résolvant leurs problèmes via email, chat ou appel.
• Utiliser la technologie Onepilot et la base de connaissances pour répondre efficacement aux demandes des utilisateurs.
• Travailler de manière autonome depuis chez soi, en respectant les horaires et en étant rémunéré par ticket résolu.

Requirements

• You’re comfortable with new technologies
• You like solving problems, you’re curious and dynamic
• You enjoy communicating (written and spoken communication)
• You’re available at least 20h/week