Client Delivery Advocate (Analyst)

Join ICapital as a Client Delivery Advocate Analyst in the Data Solutions team. This role combines finance and technology, requiring strong analytical skills and a commitment to delivering high-quality results. Daily tasks include software application maintenance, client support, financial reporting, data aggregation, and account reconciliation. The ideal candidate will have a background in finance or computer science, excellent customer relations skills, and a strong attention to detail.

Assisting clients with issues, special projects, sales calls, and helping with all the non-related tasks associated with building an innovative company.

Responsibilities

• Conducting account level reconciliation, including research and resolution of all breaks, cancels, and corrects, and analyzing private equity and hedge fund statements for input into the system.
• Developing and strengthening client relationships via client on-boarding, client account setup, training, day-to-day support and issue management.
• Knowledge of liquid investments such as Equities, Bonds, ETFs, Mutual Funds, SMA/UMA, alternative investments, performance reporting calculations and methodologies, portfolio management and rebalancing, as well as how RIA investment advisors ’work
• Foster and maintain effective relationships
• Proactively assess and act upon client and company needs

Requirements

Excellent customer relations skills

• Comfortable with technology, software tools and applications and able to learn new software quickly; Strong MS Excel and PowerPoint skills, basic knowledge of database concepts, and any type of programming and a working knowledge of Photoshop, HTML design, or similar tools
• Well-organized and self-motivated with the ability to prioritize tasks and meet deadlines
• Critical thinker that possesses strong-problem-solving skills and can summarize information clearly and concisely, both written and verbally
• Devotion to collaboration and ability to thrive in a team environment while working independently
• Bachelor's degree with a concentration in finance, computer science, statistics, mathematics, data science, or a similar field
• Highly attentive to detail and accuracy while maintaining an organized approach to duties and responsibilities