Customer Support Representative (Dutch-speaking)

Join BUX, a modern European Fintech, as a Dutch-speaking Customer Support Representative. You will be the primary link between BUX and our users in the Netherlands, solving day-to-day client queries and collaborating with internal teams to ensure a smooth product experience. This role offers direct insight into the operations of a Fintech company and provides opportunities for continuous learning and development.

Bouwen van betekenisvolle relaties met gebruikers en het leveren van hoogwaardige ondersteuning via chat, e-mail en telefoon.

A genuine curiosity or interest in personal finance, financial markets, savings products, and investing

Responsibilities

• Spelen van een cruciale rol bij het onboarden en ondersteunen van klanten die gebruikmaken van onze nieuwe spaarpropositie.
• Samenwerken met interne teams om complexe klantvragen snel op te lossen en feedback van gebruikers te verzamelen.

Requirements

• Self-motivated when working independently, but always ready to jump in and support teammates
• A fast learner who thrives in a dynamic scale-up environment, takes ownership of challenges, and adapts well to change
• Native/fluent proficiency in Dutch and full professional fluency in English (essential)
• A recent Bachelor’s degree (WO/HBO) or equivalent experience

An eager, proactive "can-do" attitude

• You have gained exceptional written and verbal communication skills from customer-facing roles, enabling you to know how to explain complex financial concepts clearly and warmly
• Availability to work 40 hours per week with flexible scheduling when needed