Technical Success Manager (France, 9 Month Fixed Term Contract)

Join our team as a Technical Success Manager in France for a 9-month fixed-term contract. In this high-impact customer-facing role, you will combine technical depth, customer advocacy, and commercial awareness to help customers get lasting value from cybersecurity technology. You will partner with security, IT, and technical stakeholders to turn deployment into meaningful adoption, helping customers embed the platform into daily security operations, reduce risk, and achieve measurable outcomes.

Responsibilities

• You will work closely with various teams, build trusted relationships with customers, create practical technical success plans, and guide customers through the transition from deployment to active use.
• Establishing and nurturing trusted relationships with customer security and IT teams to understand their priorities and success outcomes.
• Creating practical technical success plans that help customers adopt the platform, reduce risk, and realize measurable value.
• Identifying high-value use cases that make the platform part of everyday security operations and guiding customers through the transition from deployment to active use.
• You can translate complex technical concepts into clear, practical guidance for customers and internal teams

Requirements

• You are confident engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives
• Experience with security operations, SOC workflows, threat detection, or incident response use cases is desirable
• You understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance is advantageous
• You know how to drive adoption, retention, technical value realisation, and customer health improvement
• You have 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar
• You bring strong communication, presentation, stakeholder management, and cross-functional collaboration skills
• Fluency in French and English is essential