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IT Support Engineer (Corporate)

Everly Health

Skills

Required

  • AV
  • HIPAA
  • SOC 2
  • HITRUST
  • Jira
  • Confluence

Preferred

  • compliance tooling
  • IT auditing best practices
  • automation
  • Bash / Python / AppleScript
  • Zoom
  • Google Workspace
  • cloud-based
  • macOS

Join our mission-driven company as an IT Support Engineer. In this hybrid role, you'll provide high-touch, high-reliability support for our executive team and ensure a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. You'll be the local face of IT, delivering in-person support at our Austin office and managing onboarding and offboarding tasks. This position requires attention to detail, discretion, and a strong service-oriented mindset.

Assurer une expérience fluide pour les utilisateurs en fournissant un support technique de haute qualité pour les appareils, les systèmes AV et les outils de collaboration.

Responsibilities

  • Gérer les tâches d'intégration et de désintégration des employés, y compris la configuration des équipements et la gestion des comptes.
  • Collaborer avec l'équipe informatique pour améliorer les processus et automatiser les tâches répétitives afin d'améliorer l'expérience technologique des employés.
  • Experience with Google Workspace, Zoom, and cloud-based collaboration tools
  • Strong knowledge of macOS and Apple hardware troubleshooting

Requirements

  • Strong organizational and prioritization abilities; able to work independently with minimal supervision, often with competing priorities
  • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST)
  • Impeccable customer service and communication skills—especially when working with senior leaders
  • 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment
  • A strong service-oriented mindset, with a friendly attitude and a genuine desire to help
  • Familiarity with Jamf or other Apple device management tools
  • An ability to quickly troubleshoot both wireless and wired networking issues
  • Hands-on experience supporting AV equipment and Zoom Room configurations
  • Experience with Okta, Auth0, or other identity platforms
  • Familiarity with AWS infrastructure or other cloud admin responsibilities
  • Hands-on knowledge of Jira and Confluence

Preferred

  • Exposure to endpoint detection, compliance tooling, and IT auditing best practices
  • Scripting or automation experience (e.g., Bash, Python, or AppleScript)