Client Success Manager

Join our team as a Client Success Manager in Paris. In this role, you will develop scalable client communication strategies, oversee client response timelines, and standardize processes for client meetings. You will also lead efforts to automate tasks and workflows, review deliverables, identify data structure gaps, and advocate for product enhancements based on client feedback. A strong background in fund accounting or administration is required, along with a digital-first mindset and familiarity with AI tools.

About Fundcraft

Adaptability & Growth: Demonstrate flexibility and adaptability when collaborating with stakeholders, embracing change, and navigating evolving project requirements

Responsibilities

• Développer des stratégies de communication client évolutives et automatisées en collaboration avec le département de développement produit.
• Superviser l'adhérence de la boîte aux lettres client aux délais de réponse et traiter les problèmes escaladés.
• Définir et standardiser les processus de planification et de conduite des réunions avec les clients, en veillant à ce qu'ils soient alignés sur les objectifs globaux de réussite client.
• Execution & Alignment: Drive results by executing complex projects and making data-backed decisions. When necessary, demonstrate the ability to "Disagree & Commit" for the overall benefit of the team's objectives
• Ownership & Service Mentality: Take full ownership of tasks and projects with a proactive "Getting-Things-Done" mindset. Combine a strong service-oriented approach with problem-solving skills to challenge norms, propose solutions, and implement continuous improvements

Requirements

• Open Communication: Provide fast, open, and constructive feedback. Acknowledge mistakes, learn from them, and proactively ask for help when needed, promoting a culture of trust and transparency
• Teamwork & Collaboration: Be an active team member who listens to colleagues, supports their ideas, and fosters a collaborative environment focused on achieving collective goals
• Domain & Tech Savviness: Bring a proven background in fund accounting or fund administration in Luxembourg, paired with a digital-first mindset and a strong familiarity with AI tools and emerging technologies to drive efficiency