Account Manager (Education)

Kaltura, a global leader in AI-enabled video technology, as an Account Manager (Education). In this role, you will partner with education customers across the UK and Europe, driving adoption, retention, customer satisfaction, and long-term strategic partnerships. You will work closely with academic leaders, learning technology teams, IT departments, and institutional stakeholders to help them adopt and scale innovative video and AI-powered learning experiences.

Responsibilities

• Establish and maintain strong relationships with stakeholders across educational institutions, becoming a trusted advisor to academic, technical, and administrative teams.
• Drive successful onboarding, adoption, and ongoing utilization of Kaltura solutions across teaching, learning, communications, and engagement use cases.
• Proactively monitor customer health, platform adoption, and engagement metrics to identify opportunities and risks, and develop and execute risk mitigation plans.

Requirements

• Proven ability to drive customer adoption, retention, and long-term customer success

Ability to travel across Europe 10-15%

• Strong consultative relationship management skills with the ability to engage a variety of stakeholders, from academic users to senior leadership
• Strong organisational skills, including account planning, project coordination, and stakeholder management
• Experience managing a portfolio of customers and prioritising multiple initiatives concurrently
• Experience managing strategic customer relationships within the education sector or comparable complex organisations
• Comfortable with Salesforce, customer success platforms, Excel, PowerPoint, and account planning tools

Preferred

• 3+ years' experience in Customer Success, Account Management, Educational Technology, Learning Technology, or a similar customer-facing SaaS role
• Experience working with higher education institutions, schools, online learning providers, or EdTech organisations
• Knowledge of learning technologies such as LMS/VLE platforms, lecture capture, virtual classrooms, video platforms, and digital learning ecosystems
• Experience supporting customers through digital learning transformation initiatives
• Experience working with video platforms, collaboration tools, or AI-driven SaaS products

Benefits

• This position offers a hybrid work environment, extended private health insurance, and personal and professional development programs.

Passion for the role of AI in education, student engagement, teaching innovation, and learning outcomes