IT Support Specialist

Join our team as an IT Support Specialist in Barcelona. In this role, you will provide technical support to end users, manage and administer our main tools, and collaborate on IT global strategies. You will also troubleshoot networking issues, manage backups, and document procedures. Benefits include free private health insurance, team building activities, reduced working hours, and a subsidized gym membership.

Provide technical support, advice, and assistance to end users with technical, hardware, and software system problems.

Responsibilities

• Manage and administrate main tools such as ServiceDesk, Google Suite, Active Directory, LDAP, Proxmox,, Slack.

Requirements

• Collaborate in the definition and improvement of IT global strategies, from device and license acquisition to networking, security, and SSO.
• Good knowledge of GSuite and Active Directory
• Experience in IT support technician working in changing environments
• Willing to learn
• Great communication skills, written and spoken in English and Spanish
• Good time management and prioritization skills
• Experience using ticketing systems, like Jira Service Desk
• Experience working with OS X/Windows/Linux environments on a professional level