Customer Experience and Product Development

Join OpenRent, the largest rental platform in the UK, as a Customer Experience and Product Development expert. In this role, you will respond to customer queries, collaborate across teams to understand user needs, and influence company-wide decisions. You will have the opportunity to make a direct impact on the rental experience for millions of people in the UK. Enjoy a flexible work environment, monthly team social events, and a range of benefits including private health insurance and an unlimited learning and development budget.

Responsibilities

• Respond to customer queries and work to optimize customer service processes.
• Collaborate across different teams to understand user needs and deliver solutions.
• Influence company-wide decisions and have a say in product development.
• Ambitious and driven to ensure every process is being constantly tweaked and improved
• Articulate - able to justify product decisions to the team and explain them to our software engineers

Requirements

2:1 from a top university

• Calm and composed to deal with the customer-facing elements of the role
• Technically proficient to deal with our internal tools and systems (mainly web-based)

Pay

GBP 28,000 - 33,000

Benefits

• Excitement about reshaping the rental industry with innovative solutions.
• Available for weekend work around every 8 weeks - you will receive day off in lieu for any weekend work