Senior AI Customer Services & Solutions Manager

Join LightOn, a leading AI company, as a Senior AI Customer Services & Solutions Manager. In this role, you will support customers throughout the entire value chain, from understanding their business needs to solution design, deployment, adoption, and long-term value creation. You will work closely with customers, engineers, product teams, and sales to turn complex business requirements into concrete Generative AI solutions. This is a highly autonomous role in a fast-paced environment where priorities evolve quickly and Generative AI capabilities change frequently.

Comprendre les besoins des clients, concevoir des solutions adaptées et coordonner la livraison de projets complexes.

We are looking for someone with a strong combination of consulting mindset, technology understanding, project leadership and business acumen.

Responsibilities

• Aider à la conception et à l'optimisation des architectures de génération augmentée par récupération, y compris les bases de connaissances et les stratégies de récupération.
• Définir les indicateurs de performance, conduire la formation et la gestion du changement, et agir en tant que conseiller de confiance tout au long du cycle de vie du client.

Requirements

• 5+ years of experience in consulting, professional services, technology delivery, Customer Success or similar environments.
• Proven experience independently leading complex technology projects with demanding customers and multiple stakeholders.
• Strong exposure to enterprise customers and senior decision-makers.
• A solid understanding of Generative AI and the ability to discuss topics such as LLMs, RAG, embeddings, vector databases, agents, APIs, multimodality and AI evaluation.
• The ability to understand technical architectures without necessarily being a software engineer.
• Strong analytical, communication and workshop facilitation skills.
• A pragmatic and business-oriented mindset, with a strong focus on delivering measurable customer value.
• The ability to operate effectively in an environment where technology, products and priorities evolve extremely quickly.
• Experience in consulting, B2B SaaS, enterprise software, AI or high-growth technology companies is particularly relevant.
• This is not a traditional Customer Success role. You will have significant ownership over customer projects and will regularly move between strategy, consulting, solution design, technical coordination and adoption.

Pay

EUR 65,000 - 70,000

Benefits

• Be at the heart of a high-impact mission: enabling sovereign, privacy-first AI for enterprises and public institutions.
• Play a key role in how we scale and support a growing customer base.
• Join a passionate, expert team at the forefront of AI innovation in Europe.
• Flexible working conditions and a collaborative, learning-focused environment.

The position currently has no direct management responsibility, but Customer Services & Solutions is expected to grow significantly, creating new opportunities as the team develops.