Enterprise Implementation Specialist (Americas)

Join Ahrefs as an Enterprise Implementation Specialist, where you'll be responsible for the technical support and implementation of our enterprise customers. You'll take a brand-new Ahrefs Enterprise account from contract to fully live, handling account setup, keyword migrations, onboarding training, and technical support. You'll work closely with our Account Managers and have the opportunity to make a significant impact on customer satisfaction and retention.

Responsibilities

• Assurer la mise en place technique et le support après la signature d'un client entreprise, y compris la configuration du compte, la migration des ensembles de mots-clés et la formation à l'intégration.
• Être le point d'escalade technique pour les comptes, trier les demandes de support, résoudre les problèmes et diriger les questions vers les bonnes personnes en interne.
• Créer des actifs réutilisables (playbooks de migration, matériel de formation, documentation) pour améliorer l'efficacité des mises en œuvre futures.
• A “first do it, then do it right, then do it better” mentality. The tenth implementation should be faster or smoother than the first

Requirements

• 3-5 years in customer support, implementation, onboarding, technical account management, or a comparable hands-on post-sale role at a SaaS company
• Direct experience taking enterprise customers live. You’ve owned a go-live, not just supported one
• The ability to run a training session and have the attendees leave able to do the thing
• Genuine comfort with data migration work: mapping, transforming, validating, and explaining to a customer why their 40,000 keywords came across as 39,847

The ability to figure things out independently

• AI must be a part of your daily workflow
• Real technical range: APIs, integrations, CSVs, spreadsheets at scale, and the instinct to reproduce a bug before escalating it

Strong written and verbal communication

• Working knowledge of SEO: keyword research, rank tracking, site audits, backlinks. You don’t need to be a practitioner, but you should know what a customer means when they say their crawl budget is a problem
• Hands-on time with Ahrefs, or with a competing enterprise SEO platform

Preferred

• Experience with enterprise onboarding at scale
• Experience working next to an account management or CS function