Programs and Business Operations Lead (Membership & Services)

Join Airbnb's Services & Membership team as a Programs and Business Operations Lead. In this role, you will develop and execute strategies to drive growth and success for Airbnb. You will work closely with cross-functional teams, including product, marketing, data science, and finance, to design, test, and launch programs that create value for both guests and hosts. You should have a strong background in operations, marketplace dynamics, and data analytics, as well as excellent communication and organizational skills.

Responsibilities

• Definir los factores que hacen que los programas sean exitosos, construir las herramientas y marcos que permiten a los equipos avanzar más rápido, y asociarse profundamente con el producto y el marketing para garantizar que los programas estén diseñados tanto para el valor del usuario como para el impacto comercial.
• Desarrollar análisis comerciales procesables, habilitar a los líderes funcionales para proporcionar información consistente a sus equipos y partes interesadas, y proporcionar información basada en datos de manera rápida y precisa.
• Identificar nuevas oportunidades de crecimiento, diseñar experimentos para probar hipótesis y desarrollar planes para escalar los factores probados.
• Deep understanding of supply/demand dynamics, incentive design, and growth levers
• Analysis and formulation of plans to address key business priorities or issues

Requirements

• Ability to manage complex projects and multi-task with excellent organization skills
• Pays attention to both details and macro-level outcomes
• Ability to take initiative and deal with uncertainties
• Strong verbal and written communication skills
• Seasoned internal and external communicator with strong interpersonal skills

Strong appetite for working with the Airbnb community

• Ability to thrive in a fast-paced, dynamic and ever changing startup environment
• Ability to prioritize quickly and go deep on execution of new initiatives
• Leadership and ability to influence other stakeholders

Comfortable with Excel, SQL

• Data driven, can do attitude, strategic thinker and passion for new products and solutions
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• You are a builder—someone who doesn't wait to be handed a playbook but creates one
• You're comfortable going from zero to one, can self-start on new initiatives, and are energized by the challenge of figuring out what works in an unproven space
• You pair that builder instinct with strong analytical chops and the ability to communicate clearly across product, marketing, and operations
• Your attention to detail, organization, ability to multitask, work on multiple priorities and work under pressure will all ensure you succeed
• This role requires expertise in operations, supply, marketplace dynamics, and data analytics, as well as the capacity to work crossfunctionally to remove obstacles and execute initiatives
• 10+ years experience in consulting position, or strategy operations role and working across multiple geographies

Preferred

• Background in loyalty programs, incentive programs, or merchandising strongly preferred

Pay

USD 168,000 - 203,000