Customer Service Representative (6m FTC)

Join Carwow, a leading online car-changing destination in Europe. As a Customer Service Representative, you will provide exceptional support to customers across various channels, ensuring a great customer experience. You will communicate effectively with customers, maintain accurate records, and share insights to improve service quality. This is a 6-month fixed-term contract with opportunities for growth and development.

Responsibilities

• Consistently deliver high-quality customer service by providing empathetic, personalised, and effective support in line with established standards and guidelines.
• Communicate effectively with customers through phone, email, live chat, and messaging, and coordinate with internal teams to progress cases and solve problems.
• Focus on achieving swift and satisfactory customer resolutions at the first point of contact to proactively address needs and minimise the necessity for call escalations.