Customer Success Manager

Join Anthropic's Customer Success team as a Customer Success Manager based in EMEA. In this role, you will be a strategic partner and trusted advisor to our complex customers, helping them harness the full potential of our AI capabilities. You will develop genuine partnerships with customers, understand their business objectives, and provide best practices and guidance. You will also help customers scale their usage effectively, implement change management strategies, and maximize the value of their investment. As one of our early CSMs in EMEA, you will have the opportunity to build regional processes, establish new customer relationships, and represent Anthropic's brand in a high-growth market.

• Establishing and nurturing strategic relationships with key decision-makers at customer organizations to understand their business objectives and identify opportunities for optimization and expansion.
• Leveraging deep knowledge of Anthropic's products and the customer's needs to proactively drive usage planning, monitor usage patterns, and identify optimization opportunities.
• Owning the customer experience across their lifecycle by managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic.

• Experience explaining and demonstrating technical products to various audiences
• Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
• Experience working in and building a growing region, while navigating across time zones with US-based headquarters
• Native English and (Bonus) Fluency in French, German, Spanish or Italian
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Cross-functional collaborator who represents the customer in a positive, proactive manner, rallying everyone around paths forward that solve customer needs
• Passion for AI and interest in responsible development of advanced systems
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality. You are a true team player
• Strong project management skills and ability to manage multiple customer relationships
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• We encourage you to apply even if you do not believe you meet every single qualification

GBP 135,000 - 165,000