Revenue Operations Specialist

Join Holded, a fast-growing SaaS company, as a Revenue Operations Specialist. In this role, you will focus primarily on Customer Support while also contributing to Sales, Marketing, and Finance. You will be responsible for optimizing support workflows, tracking KPIs, and ensuring data consistency across all tools in the RevOps stack. The position offers flexible working hours, 26 paid days off, catered lunch, and various other benefits.

Own RevOps processes and tooling for the Customer Support function, with Intercom and Fin AI as your core stack.

Native Spanish (our AI agent and internal teams operate primarily in Spanish) and fluent English (used across the wider RevOps team)

About Holded

Hands-on experience with Intercom (a strong plus if you've also worked with Fin AI or another AI support agent)

Responsibilities

• Partner with the Customer Support team to map, standardize and improve support workflows, and define and track Customer Support KPIs.
• Support the wider RevOps team on processes and tooling across Sales, Marketing and Finance, including reporting, CRM data hygiene, workflow design, and ad hoc analysis.
• We're looking for someone with strong experience with Intercom, Fin AI, and Custom repreAnswers to help us scale our support operations and optimize our customer experience
• Versatile and hands-on: comfortable moving between CS-specific work and broader RevOps tasks

Requirements

• 2-4 years of experience in RevOps, Support Ops, CS analytics, or a similar role

Experience in SaaS B2B metrics

• Comfortable working with data — building reports, dashboards, basic analysis
• Understanding of the overall business in order to work proactively to improve the operations and be able to push back when needed
• Experience with HubSpot or Lightdash, and Canny