Senior Customer Success Manager

Join Corcentric, a leading provider of business spend management and revenue management solutions. As a Senior Customer Success Manager, you will be a trusted advisor to our customers, ensuring their ongoing success with our platform-based solutions and maximizing their return on investment. You will serve as the primary point of contact for all post-sales activities, cultivate customer executive relationships, and monitor customer health indicators. This role requires direct functional domain knowledge in Source-to-Pay or Procure-to-Pay processes.

Servir como un asesor de confianza para los clientes, asegurando el éxito continuo con las soluciones basadas en la plataforma y maximizando su retorno de inversión.

Responsibilities

• Coordinar funciones y recursos internos distribuidos para alcanzar los objetivos del cliente y resolver problemas complejos.
• Cultivar relaciones con ejecutivos de clientes para reforzar la posición estratégica de las soluciones y estructurar contenido para revisiones comerciales regulares.
• Experience managing a concentrated portfolio of 10-20 enterprise-scale customer accounts as a consultative partner who embeds themselves in client operations in order to drive value and ROI

Requirements

• Strong technical problem-solving abilities
• Demonstrated communication and presentation skills, with experience preparing and effectively delivering customer presentation decks in MS PowerPoint

Ability to travel approximately 15-20%

• Exceptional collaboration and interpersonal skills, with demonstrated ability to build relationships at all levels of the organization, influencing internal and external stakeholders towards desired outcomes
• Source-to-Pay (S2P), Procure-to-pay (P2P) or source-to-contract domain knowledge and experience

Influencing and negotiation skills

• Proficiency using MS Excel to analyze and chart data
• Efficient organizational skills, with a proven ability to think both strategically and tactically
• Approximately 4+ years’ experience in a Software-as-a-Service (SaaS) environment working in Customer Success Management, Account Management, or similar
• A team-player mindset, with a positive attitude and a record of consistently meeting commitments
• Bachelor’s degree in business or relevant field (or equivalent experience)
• USD 100,000 - 135,000