Senior Customer Experience Design Specialist

Join Mastercard's rapidly growing Product Development team as a Senior Customer Experience Design Specialist. In this role, you will be responsible for designing data-driven experiences, creating prototypes and MVPs, and collaborating with cross-functional teams. You will have the opportunity to shape the future of Mastercard and its growth through innovative design and user-centric solutions.

About Mastercard

Passionate about the possibility of data driven experiences – so-called “emergent ontologies” (patterns in the data) driving UX and UI. Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)

Responsibilities

• Participate in the design and development of data-driven products, including dashboards, chatbots, web applications, and mobile applications.
• Collaborate cross-functionally with industry verticals, regional leads, and end-users to ensure optimal digital data products through Design Thinking workshops.
• Leverage existing design patterns and contribute new ones to Mastercard’s design pattern library, helping to define the next generation of data and data-driven products.
• Experience developing User Archetypes and Personas and user journeys to inform product design decisions

Requirements

• Experience in the implementation of creative, useable and compelling visual mockups and prototypes
• Experience of design-experiences across multiple media

Experience working with complex information architectures

• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc
• Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
• An understanding of complex information architectures for digital applications
• Any experience in 3D modeling also a strong plus
• Experience in articulating elegant and engaging visual experiences using sketches, storyboards, and within prototypes
• An understanding of complex information architectures for visual representation
• Experience of visual design across multiple media and form factors: web; mobile; Internet-of-Things (IOT)
• Any experience in motion graphic design is a strong plus
• Extensive and demonstrable experience using leading VXD software packages such as Adobe Creative Cloud / Suite (Photoshop, InDesign, Illustrator etc.) / Experience Design, Serif DrawPlus, Corel DRAW Graphics Suite / PaintShopPro, Art Rage, Xara or equivalent
• Highly proficient in the creation of useable, compelling and elegant visual mockups and prototypes
• Experience of iterative “design-test-re-design” methodology to collect real user feedback to incorporate back into the design

Experience consuming UX research

• Ability to identify best-in-class user experience through competitor analysis
• Experience in leading “Design Thinking” workshops with customers to identify requirements and ideate on potential product solutions

Prior experience working in a world-beating UX team

• World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
• Empathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
• Demonstrable knowledge of ergonomic and usability best practices
• Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience

Experience in client-facing engagements, preferably in leading them

• Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc
• Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
• Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
• Corporate Security Responsibility
• Defensible point-of-view on gamification
• Experience working/multi-tasking in an extremely fast-paced startup-like environment

Preferred

• Interest in VUIs (Voice Interfaces)