Manager of Customer Experience Design
- Ireland
- Mid Level
- Posted
Join Mastercard as the Manager of Customer Experience Design. In this role, you will be part of a cross-functional team focused on rapid iteration of prototypes and minimum viable products (MVPs) in the B2B and B2B2C arenas. You will design proof-of-concepts and MVPs using human-centric design principles, participate in design thinking workshops, and help define the next generation of data-driven products. You will work closely with key partners from brand and marketing, as well as technology teams, to ensure optimal user engagement and business objectives.
Visual Design
About Mastercard
UX Research
Responsibilities
- Contribuer à la conception et à l'itération rapide de prototypes et de MVPs, en mettant l'accent sur l'expérience utilisateur.
- Participer à des ateliers de "Design Thinking" et collaborer avec des équipes interfonctionnelles pour garantir des produits numériques optimaux.
- Définir la prochaine génération de produits basés sur les données et contribuer à la bibliothèque de modèles de conception de Mastercard.
- Experience developing User Personas and user journeys to inform product design decisions
Requirements
- Experience in the implementation of creative, useable and compelling visual mockups and prototypes
- Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc
Experience of design-experiences across multiple media
- An understanding of complex information architectures for digital applications
- Experience in rapid prototyping (Lean UX and Design Thinking)