Customer Success Manager

Join Smartly, a leading company in the digital marketing industry, as a Customer Success Manager. In this role, you will be a trusted partner to global advertisers, driving customer satisfaction and long-term success. You will manage a portfolio of enterprise-level customers, build relationships with stakeholders, and lead strategic customer conversations. You will also contribute to internal initiatives and mentor peers. The position offers career development opportunities, a hybrid working model, company equity options, and generous healthcare packages.

• Assumer la responsabilité de la gestion d'un portefeuille de clients mondiaux, en établissant des relations de confiance avec les parties prenantes.
• Conduire l'adoption des solutions Smartly pour améliorer la performance, l'efficacité et la rétention à long terme des clients.
• Participer activement aux conversations stratégiques avec les clients, y compris les discussions sur la feuille de route et les opportunités de croissance.

• Communicates clearly and confidently across all levels, including senior and executive stakeholders
• Can translate complex customer objectives into clear, actionable strategies that drive adoption, retention, and growth
• Has successfully managed enterprise-level customers and driven measurable business impact
• Is comfortable addressing technical challenges and collaborating closely with technical teams when needed
• Brings a strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
• Is willing to travel for customer meetings, conferences, and industry events as required
• Is fluent in English; additional languages are a plus
• Is a proactive problem-solver with a growth mindset and positive, collaborative attitude
• Has 4+ years of experience in digital marketing, spanning paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
• Is able to work in a hybrid model from our London office (3 days per week)