Customer Technical Support & Onboarding Engineer

Join Mastercard's Emerging Data Signals team as a Customer Technical Support & Onboarding Engineer. In this role, you will drive customer onboarding, implementation, and ongoing support activities, lead technical solution discussions, and ensure compliance with Mastercard standards. You will collaborate with business and technology stakeholders, establish and maintain technical documentation, and coordinate execution across teams. Additionally, you will mentor and develop junior team members and adhere to Mastercard's security policies.

Responsibilities

• Driving customer onboarding, implementation, and ongoing support activities for innovative solutions in the Open Finance and digital space.
• Leading technical solution and architecture discussions with customers, ensuring compliance with Mastercard standards and best practices.
• Collaborating with business and technology stakeholders to identify opportunities, define solution scope, and coordinate execution across teams.
• Understanding of modern web technologies such as React, Node.js, NPM, or Webpack

Requirements

• Strong software architecture and solution design capabilities
• Experience integrating APIs and SDKs into customer solutions
• Proven experience leading customer implementations
• Ability to bridge business and technical discussions
• Strong stakeholder management and cross-functional collaboration skills
• Experience creating repeatable processes, standards, and documentation
• Coaching and mentoring capabilities
• Customer-focused and implementation-oriented
• Highly driven with a pragmatic approach to execution
• Excellent verbal and written communication skills
• Strong problem-solving mindset
• Alignment with Mastercard values and collaborative culture
• Basic understanding of Java development and object-oriented design

Preferred

• Payments, commerce, or financial services experience is highly desirable