Manager of Operational Optimization

Mastercard as a Manager of Operational Optimization, where you will build and maintain strong client relationships, drive business growth, and ensure customer satisfaction. You will work closely with internal teams and external partners, providing technical and strategic support for the successful deployment of Mastercard's products and services. Additionally, you will analyze and improve customer operational performance, identify training needs, and contribute to account planning. This hybrid position requires a strong background in the payments business, technical expertise, and excellent relationship management skills.

Responsibilities

• Establish and maintain strong client relationships to drive business growth and customer satisfaction.
• Provide technical and strategic support to ensure the successful deployment of Mastercard’s products and services.
• Analyze and improve customer operational performance and profitability through back-office reviews.
• Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment that embraces giving, receiving as well as acting on feedback

Requirements

• Experience in payments business with preferred area of experience in credit and debit card operations (issuing and acquiring) - authorizations, clearing, settlement, and fraud & risk management
• Ability to manage complexity and simplifying for customers and key stakeholders
• Deep technical expertise, proven through prior roles in Technical Operations, Software Development or Technical Project Management
• Hybrid position with an expectation to be in office on an average 3 days per week
• Demonstrated customer and relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within customer and internal MasterCard organization is essential

Strong analytical/problem solving and planning skills

• Ability and willingness to provide off-hours support to customers if needed
• Demonstrated operational excellence in managing escalations and timely responses
• Ability to quickly learn, explain and bridge the gap between the business, product and technology that supports it
• Ability to grasp technology details and translate them into solutions and/or to address business opportunities

Preferred

• College/University degree or equivalent work experience with emphasis on business, and information technology and/or bankcard industry experience
• Information technology and relevant industry experience preferred

Pay

USD 127,000 - 210,000