Senior Customer Architect

Join Elastic as a Senior Customer Architect, where you'll drive the consumption of our solutions by aligning them with customer business objectives. You'll be the trusted technical advisor, guiding customers towards achieving their desired outcomes and ensuring their success and satisfaction. This hands-on role requires a keen understanding of our customers' technical landscape and a commitment to making their journey with Elastic solutions successful and valuable.

We are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions

Responsibilities

• Driving the consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion.
• Defining and communicating the technical success criteria for customers, crafting detailed Technical Success Plans tailored to specific goals and metrics.
• Collaborating closely with the account team to provide ongoing technical coverage and support, while the account team focuses on identifying new deals.

Requirements

• We value individuals who are passionate about staying at the forefront of technology trends with a growth mindset and excited to learn and implement new technologies. While previous experience with Elastic solutions is not a prerequisite, an eagerness to adopt our suite of solutions and apply them effectively to solve our customers' challenges is critical
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions
• Strong social skills, with the ability to establish relationships with customers and team members
• Ability to lead multiple projects simultaneously and meet deadlines
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
• Excellent communication and presentation skills

Preferred

• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus

Pay

USD 107,500 - 242,900