Technical Account Manager (Analyst)

Join LSEG as a Technical Account Manager, where you will be the main technical point of contact for our customers. You will build strong relationships with member firms, software providers, and data vendors, providing expert guidance throughout onboarding, certification, connectivity, readiness, and ongoing service adoption. This role offers the opportunity to develop specialist expertise in financial markets, trading technologies, and technical relationship management.

Act as the main technical point of contact for LSEG customers, providing expert guidance throughout onboarding, certification, connectivity, readiness, and ongoing service adoption.

Responsibilities

• Build strong relationships with member firms, software providers, and data vendors, supporting customers through market, product, and system changes while ensuring they are configured for success.
• Coordinate customer onboarding, connectivity, testing, certification, and readiness activities, ensuring customer configurations align with recommended guidelines and are implemented consistently.

Requirements

• Demonstrated ability to coordinate multiple priorities, manage competing deadlines and support project delivery in a fast-paced environment
• Ability to learn quickly, adapt to changing priorities and develop expertise within financial markets and trading technologies
• Good communication and customer management skills, with the ability to present technical concepts clearly to both technical and non-technical audiences
• Experience working in a customer-facing environment, building effective relationships and delivering positive client outcomes
• Strong analytical and problem-solving skills, with a structured approach to investigating issues and identifying effective solutions
• Good understanding of IT infrastructure, connectivity, networking concepts and client-facing technology solutions
• Experience collaborating across cross-functional teams to achieve shared objectives and deliver a high-quality customer experience
• Knowledge of financial markets, particularly Equities, Exchange Trading, Market Data or Post Trade services
• Experience supporting customer onboarding, certification, testing or readiness activities within a financial services environment
• Degree qualified or equivalent in Information Technology, Business, Engineering or a related discipline

Preferred

• Experience in a client-facing technical role such as Technical Account Management, Client Services, Technical Support or Customer Success
• Understanding of electronic trading technologies, connectivity solutions and the FIX Protocol